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Terms & Conditions

VINE & OLIVE TERMS AND CONDITIONS

 

Company Information

Vine & Olive is a registered brand owned by Mediterranean Life, Ltd.

 

Online Store

The following Terms and Conditions apply to your access to and use of our online store and the supply of products ordered via our online store. By ordering products from our online store, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.

 

Registration

You must register with our website to be able to make purchases from our online store.  You may buy products offered online by completing the order form available on our website. 

 

Orders

By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, complete and not misleading.

 

Once you submit an order, you cannot cancel it.  All orders are subject to acceptance by us, at our discretion.

 

You agree to deal with us in good faith and in compliance with all applicable laws.  We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and a credit card charged.  If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged, less shipping charges and applicable taxes, at our discretion.

 

Special Offers

From time to time, we may provide special offers in relation to our products. At any time, we may terminate any special offer without advance notice. If terminated, a special offer will continue to apply to goods you ordered in good faith in accordance with these Terms and Conditions before the special offer was terminated.

 

Gift Cards

Vine & Olive gift cards are available for purchase through our online store. Vine & Olive gift cards are nonrefundable and have no expiration date. Lost, stolen or damaged gift cards will not be replaced. At this time, gift cards are not redeemable for online purchases; they may be used toward in-store purchases only.

 

Prices

All prices are in United States dollars. Prices shown exclude shipping charges and taxes, if applicable.  All prices are subject to change without notice.

 

Payment

The full payment for your order (including the product price and shipping charge) is deducted from your credit card on completion of your order. Your order will be processed once payment has been validated. We accept payment by Visa, MasterCard and American Express.

 

Large transactions may involve additional screening and we will require confirmation on key details before we proceed to fill the order. In this event, we will contact you. In some cases this may delay your order by a short period.

 

Security

We take serious precautions to protect your information.  All sensitive details (including credit card numbers) are encrypted and protected using at least SSL-128 bit encryption and are not stored by us.

 

Errors

From time to time there may be errors on our website such as wrong pricing, wrong descriptions and offers for products that are not available or are no longer available.  We may decline or cancel any orders that are affected by the error, even if the order has been confirmed and a credit card charged.  If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged.

 

Availability

All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and your credit card has been charged for an item that is out of stock, we will cancel your order and issue a credit to your credit card account in the amount charged.  If you order goods and some are not in stock, you agree that we may fill that part of your order for which stock is available.

 

Shipping

We ship within the continental United States only. To find out the shipping charges that apply to you, simply add the items to your shopping cart and proceed accordingly to the checkout where the full cost will be calculated and displayed before you make any payment. It is your obligation to enter the correct delivery address details at the time of ordering. We are unable to deliver to a P.O. Box.

 

We use all reasonable efforts to ship orders within 2 business days of the purchase date. Most orders should arrive within 5-7 business days after shipping date, depending on the destination. It is your responsibility to inform us promptly if an order does not arrive either by emailing orders@vine-olive.com or calling 419-502-4000.

 

We are not liable for any loss or damage resulting from late delivery or non-delivery and late delivery does not entitle you to cancel your order.

 

Damage

If you receive any products in a damaged condition, we may issue you a credit in the amount paid for the products or send replacement products at our discretion if you notify us within 7 days of the delivery date.  We may ask you to provide proof of the damage, as a condition of refund or replacement.

 

Returns

If for some reason you are not satisfied with your purchase, you may return it for replacement, credit or refund, providing the following conditions are met:

 

  1.        The item is returned within 15 days of the purchase date and the original sales receipt is present.
  2.        Items must be in original condition and packaging as purchased, with all labels/tickets attached.

 

We do not accept returns of any food or perishable items, except in the event of damage or spoilage, in which case, we will exchange the item.  

 

We cannot send a replacement, credit or refund for the purchase until we have the item back in inventory.  If the item does not arrive to us in good condition, we will not be able to send a replacement, credit or refund for the purchase.  Our online store will not accept returned items that were purchased in our retail location, however, our retail location will accept returned items purchased from our online store.

 

Wrap the package securely, include the original sales receipt, and ship it to the address below.  Please insure it for full value. Shipping charges are not refundable.

 

Vine & Olive

Attn: Returns

4917 Milan Road

Sandusky, OH 44870

 

Limitation of Liability

To the extent legally permitted, in no event will we be liable to any party for any direct, indirect, incidental, special, exemplary or consequential damages of any type whatsoever related to or arising from the supply of goods or services via this website or the use of such goods or services by any person, including, without limitation, any lost profits or savings, damage to or loss of property or personal injury (including death), even if we are expressly advised of the possibility of such damages. This exclusion and waiver of liability applies to all causes of action, whether based on contract, warranty, tort (including negligence) or any other legal theories. To the extent that the above exclusion of liability is unenforceable, invalid or ineffective for any reason, it will be severed from these Terms and Conditions and our maximum aggregate liability for all losses, damages and other amounts referred to in the above exclusion of liability under any cause of action referred to in the above exclusion of liability is limited to the original purchase price of the order.

 

Indemnity

You agree to indemnify, defend, and hold us, our officers, directors, employees, agents, contractors, licensors and suppliers harmless from and against all losses, expenses, claims, proceedings, damages and costs (including actual, special, direct, indirect, incidental, exemplary or consequential) of every kind and nature made by any other party due to or arising out of any violation of these Terms and Conditions, any terms and policies it incorporates by reference, the rights of another party, any applicable law, statute, ordinance or regulation or due to or arising out of any activity related to goods and services supplied by us.

 

Contacting Vine & Olive

You can contact us using any of the following methods:

  •          Phone: 419-502-4000 between 10am - 6pm EST, Monday through Friday, excluding national holidays
  •          Email: orders@vine-olive.com
  •          Mail: Vine & Olive, 4917 Milan Road, Sandusky, OH 44870

 

Notices to You

We may notify you by email, a general notice on this website or by other reliable method to an address or using contact information previously provided by you.

 

Excusing events

You acknowledge and agree that we are excused from performing our supply and other obligations and will not be responsible for any delays where and so long as we are prevented from performing our obligations under these Terms and Conditions by events or causes beyond our reasonable control. We will attempt to notify you of any delay and its expected duration. If we are prevented from performing our obligations for longer than a reasonable time, we may elect to cancel your order and issue you a credit in the amount paid for the order without further liability to you.

 

Entire Agreement

These Terms and Conditions set out the entire agreement between you and us concerning its subject matter and supersedes all prior communications.

 

Changes to Terms and Conditions

We may update these Terms and Conditions from time to time by posting the updated version on our website. You should visit the website regularly to keep up to date with any changes.